These Terms of Service ("Terms") govern your use of services provided by Kairvio ("we", "us", "our"), including bookings, reservations, payments, and SMS communications. By making a booking with us or providing your phone number for SMS communications, you agree to these Terms.

1. Services

We provide booking, reservation, payment, and communication services as described to you at the time of your booking. The specific terms of your reservation — including dates, pricing, cancellation policy, and any waiver or rental agreement — are documented in your booking confirmation.

2. Bookings and Payments

All bookings are subject to availability and our acceptance. Payments are processed through Stripe. Refunds and cancellations are governed by the cancellation policy disclosed at the time of booking.

3. SMS Communications

Program Description

Kairvio texts business owners who contact us first by calling or texting our demo line, (317) 751-4378. The demo line replies with a short interactive text demo of Kairvio, answers your questions, and offers a call with our team. We also send booking confirmations and reminders to people who book with us, and reply when you text us. We never text numbers from purchased, shared or scraped lists.

Consent

Kairvio is responsible for obtaining your explicit consent before sending you SMS messages. Consent is collected via an unchecked, optional checkbox on our public booking form, or by you calling or texting our demo line first. Consent is not a condition of making a booking or receiving service.

Message Frequency and Costs

Message frequency varies and is tied to your bookings. Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-Out and Support

You may opt out at any time by replying STOP to any message. Once opted out, no further SMS messages will be sent to you unless you reply START. Reply HELP for support. You may also contact us directly at (317) 406-4520 or nate@kairvio.com.

Carrier Liability

Mobile carriers (including AT&T, T-Mobile, Verizon, and others) are not liable for delayed or undelivered messages. Kairvio cannot guarantee message delivery, which depends on carrier conditions and your device.

4. User Conduct

You agree to provide accurate information when booking, to use our services lawfully, and not to harass our staff or other customers via SMS, email, or any other channel.

5. Limitation of Liability

To the maximum extent permitted by law, Kairvio's total liability arising out of or in connection with these Terms or your use of our services is limited to the amounts you have paid to us for the booking giving rise to the claim.

6. Privacy

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

7. Changes to These Terms

We may update these Terms from time to time. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.

8. Contact

Kairvio
Phone: (317) 406-4520
Email: nate@kairvio.com